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Ethics Compliance Hotline and Investigation Services

24/7 anonymous reporting of ethical concerns, independent 3rd party intake, secured case management and investigations conducted by professionals with extensive experience in workplace ethics and compliance and conduct related matters.

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Investigations

CivicTrust Integrity Services can investigate workplace matters such as Harassment, Bullying, Threats, Fraud, Corruption, Discrimination, Code of Conduct Violations, Other Unethical behavior.

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Experienced Investigators

Investigations conducted by professionals with extensive experience in workplace ethics and compliance and conduct related matters.

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Background

24/7 Anonymous Reporting

Employees can report concerns by phone and secure web and phone-based reporting platforms at any time

Independent Third-Party Intake

Reports received through an independent process designed to protect anonymity and reduce internal bias

Secure Case Management

Leadership receives structured oversight through secure dashboards, escalation processes, and case documentation

Canadian Data Residency

Data and documentation are hosted in Canada with encryption and role-based access controls

Independent Investigations

Experienced investigators providing clear, concise, defensible reports.

Independent Ethics Compliance & Investigation Services for Canadian Organizations

CivicTrust Integrity Services helps municipalities, governments, corporations, and not-for-profit organizations provide employees with a safe, anonymous way to report misconduct while giving leadership a secure, defensible process for managing complaints, investigations, and organizational risk.

We believe in the power of transparency and ethical conduct in shaping a positive workplace culture. CivicTrust Integrity Service serves as a catalyst for positive change, offering anonymous 24/7 ethics compliance hotline services, through a 3rd party intake which allows employees to safely report fraudulent or other unethical behaviour, comprehensive case management solutions and investigations to empower organizations to foster a safe and ethical work environment.

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Our Mission & Vision

Our Mission

Our mission is to provide employees with a 24/7 anonymous ethics compliance hotline to report unethical behaviour and help organizations investigate complaints with clear, actionable outcomes.

Our Vision

Our vision is to be a trusted leader in independent compliance reporting, case management, and investigation services for municipalities, governments, corporations, and not-for-profit organizations across Canada.

Our History

1976-2007

Policing -Chief of Police (9 yrs) – Marshall Chalmers, M.O.M.

2008–2010

M.L. Chalmers Consulting – Public Affairs

2010-2013

Mayor – Mid Size City – Central Alberta

2013-2016

Small Business Development – Co-owner / Operator

2017-2021

Mayor – Mid Size City – Southern Alberta

2021–2026

Chalmers Strategy Group – Public Affairs

2026

Civic Trust Integrity Services

Message of Marshall

"Hello, I'm Marshall Chalmers, president and CEO of Civic Trust Integrity Services.

After more than 40 years serving the public, including as both a chief of police and the mayor, I saw the same challenge over and over again. Employees often knew something was wrong, but didn't feel safe in reporting it. That's why I founded Civic Trust Integrity Services.

Every organization depends on trust. But what happens when employees witness harassment, fraud, discrimination, bullying, or other unethical behavior, and don't feel safe speaking up?

Too often, those concerns go unreported until they become costly legal, financial, or reputational problems. That's where Civic Trust Integrity Services comes in.

We provide organizations across Canada with an independent, confidential ethics reporting and investigation service that employees can trust. Available 24 hours a day, 7 days a week, our secure reporting platform allows individuals to confidentially report concerns to an experienced third party, not someone inside the organization.

Our team then works with your organization to ensure every concern is managed professionally, objectively, and confidentially. Whether you're a municipality, government agency, corporation, or not-for-profit organization, Civic Trust helps strengthen accountability, protect your people, and build a stronger culture of integrity.

With Canadian data residency, secure case management, experienced investigators, and independent oversight, we give organizations confidence that concerns are handled the right way. Because protecting your organization starts with giving people a safe way to speak up.

Let's build a stronger culture of integrity together."

Our Team And Expertise

Marshall Chalmers

Marshall Chalmers

M.O.M.

President, Chief Executive Officer, Senior Investigator

Richard Jones

Richard Jones

KC

Senior Advisor, Governance and Investigations

DR. RITESH NARAYAN

DR. RITESH NARAYAN

Ph.D. LLM, BA, DIP

Course Content Development, Investigator